SHIPPING & RETURNS

 

Lead Time

Curated colors, Capsules and other Flaneur designed products

Within 10-14 days after the order is placed.

 

Custom colors that need lab works before making the products

Within 30 days after the order is placed and the payment is received. We will confirm the lead time with you personally since order detail varies and we treat each order with personalized care. 

Flaneur has built a library of more than 300 color formulas since its inception, but we know there are indefinite creative ideas and the world is filled with enormous amazing color shades. When customers come to us with an order requesting a shade to match a Pantone code or a specific color in an image that our library does not contain yet, we will need extra days to do the lab work to produce the formula of the color in order to know how to perfectly dye the beddings and duvet covers.

 

Flaneur Satisfaction Guarantee

Flaneur Satisfaction Guarantee that comes with every purchased order will give you with great peace of mind when celebrating your life with colors. 

We gladly accept return or exchange within 14 days of the delivery date. Contact us and we will help you with your order.

Alternatively, we offer you a one-time free exchange, should you want to change the color or the size within 14 days of the delivery date.

Please kindly note that in order to return/exchange, items must be in their original condition and in their original packaging.

The custom color, dyed-to-order products are non-exchangeable, non-refundable. We provide ample service including multiple rounds of lab works and color tests to guarantee the perfection of the products before shipping them your way.

 

Delivery

Signature on Delivery

Every purchase made at Flaneur will need to be signed for by the customer or a delegate who is at least 18 years old for security reasons.

The courier will attempt two more attempts to deliver the package if the first attempt is unsuccessful. In the event that none of the three attempts succeed, the package will be returned to our warehouse and a refund will be provided.

When someone picks up the package, the courier will request to see a valid form of ID.

Delivery Method

Standard shipping within the United States and Canada is free of charge. Express shipping will be provided for all custom colour orders at no additional cost. A tracking number will be sent to you as soon as the package is shipped. 

Same-day courier service in the Los Angeles region can be scheduled if desired.

 

Shipping Destination

Flaneur ships worldwide.

 

If you need any additional help, you can contact us via email at Support@HiFlaneur.com.